In an effort to protect the privacy and rights of our clients and site visitors, Solid Systems, LLC has established this Privacy Policy, which explains what information we gather from visitors and what we do with the information we collect.
This Privacy Policy governs the manner in which SolidVPS.com collects, uses, maintains, and discloses information collected from users of this website (each, a "User").
Depending on where you reside and which law applies to a particular processing activity, you may have additional rights concerning your personal information. This Privacy Policy describes our practices and provides information relevant to those rights; it is not a representation that every privacy law applies to every User, Service, or processing activity.
Where an applicable privacy law grants rights that cannot lawfully be waived, SolidVPS will process verified requests in accordance with that law and any applicable exceptions.
We care about your privacy. For this reason, we collect and use personal data only as needed to deliver our world-class products, services, websites, and mobile applications (collectively, our "Services"). Your personal data includes information such as:
Our Privacy Policy is intended to describe how and what data we collect, and how and why we use your personal data. It also describes the options we provide for you to access, update, or otherwise take control of the personal data we process.
We collect information so that we can provide the best possible experience when you use our Services. Much of what you likely consider personal data is collected directly from you when you:
However, we also collect additional information when delivering our Services to you in order to ensure necessary and optimal performance. These collection methods may not be immediately obvious to you, so we have outlined them below, along with how they work:
Account-related information is collected in connection with your use of our Services, such as your account number, purchases, product renewal or expiration dates, information requests, and customer service requests and notes.
Cookies and similar technologies on our websites and mobile applications allow us to track your browsing behavior, links clicked, items purchased, device type, and to collect various data — including analytics — about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze, and improve the performance of our Services. We may also collect your location (IP address) to personalize our Services.
Data about usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs, and location information. This data includes specific information about your interactions with features, content, and links (including those of third parties, such as social media plugins) within the Services; Internet Protocol (IP) address; browser type and settings; the date and time the Services were used; browser configuration and plugin information; language preferences and cookie data; information about devices accessing the Services, including device type, operating system, device settings, application IDs, unique device identifiers, and error data. Some of this data may be used to approximate your location.
Supplemental data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data. We may combine this data with information we already have about you in order to update, expand, and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us with personal information about others, or if others provide us with your information, we will only use that information for the specific purpose for which it was provided.
We strongly believe in both minimizing the data we collect and limiting its use to only: (1) purposes for which we have been given permission, (2) what is necessary to deliver the Services you purchase or interact with, or (3) what we may be required or permitted to do for legal compliance or other lawful purposes. These uses include:
Delivering, improving, updating, and enhancing the Services we provide to you. We collect various information relating to your purchase, use, and interactions with our Services. We use this information to:
Much of the data we collect is aggregated or statistical in nature and is not linked to any personal data, but to the extent it is itself personal data or is linked or linkable to personal data, we treat it accordingly.
Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with whom we have partnered to allow you to integrate their services into ours, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:
We only share your personal data as necessary for any third party to provide the requested services on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from using, sharing, or retaining your personal data for any purpose other than as specifically contracted for (or without your consent).
Communicating with you. We may contact you directly or through a third-party service provider regarding products or services you have signed up for or purchased from us, including transactional or service-related communications. We may also contact you with offers for additional services we believe you will find valuable, where we have your consent or are otherwise permitted to do so. You do not need to provide consent as a condition of purchasing our goods or services. These contacts may include:
Compliance, abuse handling, disputes, and legal requests. We may preserve, use, and disclose information when we reasonably believe it is necessary to comply with applicable law, regulation, court order, subpoena, warrant, other valid legal process, contractual or upstream obligations; investigate or respond to fraud, abuse, security incidents, intellectual-property complaints, payment disputes, or violations of our agreements; establish, exercise, or defend legal claims; protect SolidVPS, our customers, our providers, or third parties; or prevent or address illegal, harmful, fraudulent, or abusive activity.
Where legally permitted and appropriate, we may notify an affected customer of legal process or a complaint. We may delay or omit notice where prohibited by law, where notice could compromise an investigation or security response, or where we reasonably determine that immediate action is necessary. We may also disclose information as necessary to comply with domain-registry, ICANN, ccTLD, payment-network, financial-institution, datacenter, carrier, or upstream-provider requirements applicable to a Service.
Solid Systems, LLC may use personally identifiable information collected through SolidVPS.com to contact users regarding products and services offered by Solid Systems, LLC and its trusted affiliates, independent contractors, and business partners, and to otherwise enhance users' experience with Solid Systems and such partners. At no time will Solid Systems, LLC's database of users be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose information we collect to third parties when, in our good-faith judgment, we are obligated to do so under applicable laws.
Solid Systems, LLC collects personally identifiable information from users through online forms for ordering products and services. We may also collect information about how users use SolidVPS.com — for example, by tracking the number of unique views received by pages on the website or the domains from which users originate. We use cookies to track how users use our website.
Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including which pages you visit, which site you visited prior to visiting our website, how much time you spend on each page, and what operating system and web browser you use. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie can only be used by the service provider that set it (e.g., Google for Google Analytics). The information collected through the cookie may be transmitted to and stored by these service providers on servers in a country other than your own. Although the information collected does not include personal data such as your name, address, or billing information, it is used and shared by these service providers in accordance with their individual privacy policies.
You may request to close your account. The following conditions apply:
The EEA, UK, and other privacy-rights provisions in this Privacy Policy remain fully applicable where required. The following information supplements, and does not replace or narrow, those provisions. Privacy rights vary by jurisdiction and apply only where and to the extent the applicable law governs SolidVPS, Solid Systems, LLC, the individual making the request, and the relevant processing activity.
Solid Systems, LLC is based in Florida and processes personal information subject to applicable United States federal and state laws. Florida law may impose requirements concerning protection of personal information and notification of qualifying data breaches. Residents of U.S. states with applicable comprehensive privacy laws may have additional rights where the relevant statute applies to SolidVPS and the particular processing.
Depending on applicable law, rights may include access or confirmation, correction, deletion, portability, information concerning categories of data or disclosures, applicable opt-out rights, appeal rights where required, and protection from unlawful discrimination for exercising applicable privacy rights. The availability and scope of each right depend on statutory thresholds, definitions, exemptions, exceptions, verification requirements, and the processing involved.
Nothing in this section represents that SolidVPS is subject to every U.S. state privacy statute merely because a resident of that state uses the Services. SolidVPS will honor applicable U.S. privacy rights to the extent required by law.
Individuals in Canada may have rights under applicable federal or provincial privacy laws, including rights concerning access, correction, consent, transparency, and complaints, depending on the jurisdiction and processing involved.
Where Brazil's Lei Geral de Proteção de Dados Pessoais ("LGPD") applies, data subjects may have applicable rights concerning confirmation of processing, access, correction, anonymization, blocking or deletion, portability, information concerning sharing, withdrawal of consent where applicable, and other statutory rights, subject to applicable conditions, exceptions, verification procedures, and lawful retention requirements.
Individuals in Switzerland, Japan, South Korea, Singapore, Australia, New Zealand, and other jurisdictions with applicable privacy or data-protection laws may have additional rights. SolidVPS will honor such rights where and to the extent applicable law governs SolidVPS's processing.
Where applicable privacy law grants a right not expressly described in this Privacy Policy, SolidVPS will honor that right to the extent required by applicable law. Nothing in this Privacy Policy is intended to waive or restrict a right or obligation that applicable law does not permit to be waived or restricted.
You can access all of your personally identifiable information that we collect and maintain online by logging into your Client Area on our website and navigating to "Edit Account." We use this procedure to better safeguard your information.
You may correct factual errors in your personally identifiable information by sending us a request that clearly identifies the error. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
Customer content stored inside VPS instances, dedicated servers, hosting accounts, databases, applications, backups, or other Customer-controlled environments is primarily controlled by the Customer. Customers are responsible for determining what personal data they place in the Services, establishing a lawful basis for that processing, configuring appropriate access controls, maintaining independent backups where required, and complying with privacy, security, breach-notification, data-residency, and other laws applicable to their own content and users.
SolidVPS may process service data and Customer-hosted data to the extent reasonably necessary to provide, secure, maintain, troubleshoot, migrate, restore, investigate abuse of, or protect the Services; comply with legal obligations; enforce our agreements; or respond to Customer instructions. Nothing in this Privacy Policy creates a guarantee that Customer-hosted data will be continuously available, recoverable, or retained. Backup, data-loss, restoration, and service-liability terms are governed by the Terms of Service and any applicable product terms.
We use administrative, technical, and physical measures that we consider appropriate for the nature of the information and Services. No network, system, transmission, storage method, or security measure can be guaranteed to be completely secure. To the fullest extent permitted by applicable law, this Privacy Policy does not create a warranty of absolute security or uninterrupted availability.
To the extent permitted by applicable law, SolidVPS may retain and use account, authentication, IP-address, provisioning, payment, billing, ticket, support, abuse, security, configuration, and service-usage records for fraud prevention, security, incident response, legal compliance, enforcement of our agreements, chargeback and payment-dispute defense, establishment or defense of legal claims, and protection of SolidVPS, its customers, providers, and third parties. Retention periods may differ by record type and legal or operational need.
Nothing in this Privacy Policy requires SolidVPS to notify a Customer before preserving or disclosing information when notice is prohibited by law, restricted by valid legal process, would reasonably compromise an investigation or security response, or is otherwise not legally required.
Solid Systems, LLC reserves the right to update and amend this policy as deemed necessary or appropriate. We will periodically update this privacy statement to reflect changes in our services and customer feedback. We encourage you to review this statement periodically to stay informed about how Solid Systems, LLC is protecting your information.