Privacy Policy

1. Introduction

This Privacy Policy explains how Solid Systems LLC (SolidVPS) collects, uses, protects, and shares your personal information. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

2. GDPR Update

For European Union residents and any users subject to the General Data Protection Regulation (GDPR), this policy includes specific provisions to ensure GDPR compliance. We provide the rights and protections mandated by GDPR, including data access, correction, and deletion rights.

3. What Information We Collect

During Account Creation:

• Name, email address, phone number
• Billing address and payment information
• Account credentials and security questions
• IP address and device information

During Support Requests:

• Support ticket content and attachments
• Communication history with support team
• Technical information about your services

From Contact Forms:

• Name, email, message content
• Inquiry type and preferences

Analytics & Cookies:

• Website usage data via cookies and analytics services
• Browsing behavior and preferences
• Referral source information

4. How We Utilize Information

Service Provision: We use your information to create and maintain your account, provide services, and process billing.

Improvement: We analyze usage patterns to improve our services and user experience.

Third-Party Sharing: We may share information with trusted payment processors, hosting partners, and service providers necessary to provide services. We do not sell your personal data.

Communication: We use contact information to send account updates, security alerts, billing information, and service announcements.

Legal Compliance: We may disclose information when required by law, court order, or government request.

5. GDPR Privacy Features for EU Residents

For users in the European Union, we provide:

• Right to Access: You can request all personal data we hold about you
• Right to Correction: You can update or correct inaccurate information
• Right to Erasure: You can request deletion of your personal data ("Right to be Forgotten")
• Right to Portability: You can request your data in a portable, machine-readable format
• Right to Object: You can object to certain types of data processing
• Data Processing Agreement: Available upon request for business customers

6. Account Closure and Data Deletion

When you close your account, we will delete most personal data associated with your account within 30 days, except where required by law to retain records for tax, legal, or compliance purposes.

7. Your Rights

You have the right to submit a support ticket requesting deletion, modification, or access to your personal data. Submit requests to: billing@solidvps.com

Data Protection Officer (DPO) Contact: For GDPR-related inquiries, you may contact our DPO at billing@solidvps.com

8. Rights to Correct Inaccurate Data

If any personal information we hold is inaccurate or incomplete, you have the right to request correction. You can update most information through your account dashboard or by contacting support.