These Terms of Service (the "Agreement") are a binding agreement between Solid Systems, LLC ("SolidVPS," "we," "us," or "our") and the person or entity that orders, accesses, or uses the Services ("Customer," "you," or "your"). This Agreement governs the products and services made available by SolidVPS and use of SolidVPS.com (collectively, the "Services"). By placing an order, clicking an acceptance box, paying an invoice, accessing a Service, or continuing to use a Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and all policies incorporated by reference.
Application to Current and Future Customers. This Agreement applies to all current and future Customers and to all Services used, renewed, continued, ordered, or accessed after the version of this Agreement then in effect becomes applicable. SolidVPS may amend this Agreement and incorporated policies from time to time. Updated terms become effective upon posting or on any later date stated in the update, subject to any notice, consent, or other requirement imposed by applicable law. To the fullest extent permitted by law, continued access to, renewal of, payment for, or use of a Service after updated terms become effective constitutes acceptance of those updated terms. Updated terms govern continued and future use of the Services and do not retroactively eliminate rights or liabilities that applicable law does not permit the parties to modify retroactively. If you do not agree to an update, you must discontinue use and cancel the affected Service in accordance with this Agreement.
By registering for or using the Services, you represent and warrant that:
Our Transfers Team will make every effort to help you move your website to us. Transfers are provided as a courtesy service. We do not make any guarantees regarding the availability, feasibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in incompatible or proprietary formats, which may make it extremely difficult — or even impossible — to migrate some or all account data. In some cases we may not be able to assist with a transfer from a previous host. The free transfer service is available for three (3) days from your sign-up date. Transfers outside of this three (3) day window will incur a charge; please contact our Transfers department for a price quote. In no event shall Solid Systems, LLC be held liable for any lost or missing data or files resulting from a transfer to or from Solid Systems, LLC. You are solely responsible for backing up your data in all circumstances.
Except for User Content (as defined below), all content available through the Services — including designs, text, graphics, images, video, information, software, audio and other files, their selection and arrangement, and all software used to provide the Services (collectively, "Solid Systems LLC Content") — is the proprietary property of Solid Systems, LLC or its licensors. Solid Systems LLC Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold, or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or other trade secrets from any Solid Systems LLC Content. Any use of Solid Systems LLC Content other than as specifically authorized herein is prohibited and will automatically terminate your rights to use the Services and any Solid Systems LLC Content. All rights not expressly granted herein are reserved by Solid Systems, LLC and its licensors.
Solid Systems, LLC may offer certain third-party products and services. Such products and services may be subject to the terms and conditions of the third-party provider. Discounts, promotions, and special third-party offers may be subject to additional restrictions and limitations imposed by the third-party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third-party provider. Solid Systems, LLC does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party. You undertake all transactions with third-party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third-party providers. Solid Systems, LLC is not an agent, representative, trustee, or fiduciary of you or any third-party provider in any transaction.
SolidVPS may make available, facilitate deployment of, install, resell, bundle, reference, or permit the use of third-party operating systems, software, applications, control panels, repositories, packages, drivers, utilities, images, templates, licenses, subscriptions, and related products or services (collectively, "Third-Party Software"). Third-Party Software may include, without limitation, Microsoft Windows and Windows Server, Red Hat Enterprise Linux ("RHEL"), Ubuntu, Debian, Fedora, AlmaLinux, Rocky Linux, cPanel, DirectAdmin, and other products made available now or in the future.
All Third-Party Software remains subject to the applicable vendor's, publisher's, licensor's, open-source project's, or rights holder's license terms, subscription terms, end-user license agreements, product terms, acceptable-use rules, trademark policies, notices, restrictions, and other applicable requirements. SolidVPS does not acquire or grant the Customer any ownership or intellectual-property rights in Third-Party Software except for the limited rights, if any, expressly included with a particular Service.
Except where SolidVPS expressly states in the applicable order, invoice, product description, or other written service terms that a particular commercial license or subscription is included, the Customer is solely responsible for obtaining, maintaining, renewing, activating, and paying for every license, subscription, entitlement, support right, or other authorization required for the Customer's intended use.
The availability, display, deployment option, installation, preinstallation, template, image, repository, package, activation field, license field, or technical compatibility of Third-Party Software does not constitute a representation or warranty that the Customer possesses the legal right to use it, that a particular license is included, that the Customer's license permits hosted, virtualized, outsourced, remote, production, commercial, or other use, or that the Customer's intended use complies with the applicable third-party terms.
For open-source or community-distributed software, the Customer acknowledges that individual components may be governed by different open-source, free-software, proprietary, trademark, redistribution, attribution, source-code, notice, or other terms. SolidVPS does not provide legal or licensing advice regarding those terms and does not warrant that every component may be used, modified, redistributed, or deployed for every Customer purpose.
For commercial or subscription-based Third-Party Software, including products such as RHEL, cPanel, DirectAdmin, and other commercially licensed products, the Customer must maintain all required licenses, subscriptions, entitlements, and permissions unless SolidVPS expressly includes the applicable right with the purchased Service. Where SolidVPS supplies a third-party license or subscription, that license remains subject to the applicable third party's terms and may be suspended, modified, discontinued, repriced, or terminated as permitted by those terms or by the applicable vendor, distributor, licensor, or upstream provider.
SolidVPS does not control Third-Party Software vendors and is not responsible for vendor licensing changes, product discontinuation, end-of-life status, activation systems, repositories, updates, patches, compatibility changes, security vulnerabilities, vendor outages, subscription changes, pricing changes, license enforcement, audits, or decisions by a third party to restrict, suspend, or terminate the Customer's rights. SolidVPS may remove, disable, replace, suspend, or cease offering Third-Party Software when reasonably necessary for legal, licensing, security, vendor, upstream, operational, or contractual reasons.
The Customer is solely responsible for reviewing the terms applicable to Third-Party Software and determining whether the Customer's intended installation, activation, virtualization, hosting, outsourcing, remote access, distribution, modification, production use, commercial use, and other use is authorized. SolidVPS has no general obligation to audit, verify, interpret, administer, or monitor the Customer's third-party licensing or compliance.
Product names, project names, company names, logos, and trademarks referenced by SolidVPS remain the property of their respective owners. Reference to or availability of Third-Party Software does not imply sponsorship, endorsement, certification, partnership, agency, or affiliation unless SolidVPS expressly states otherwise.
References in this Agreement to particular vendors or products are illustrative and not exhaustive. These provisions apply to all Third-Party Software made available through, installed on, used with, or accessed in connection with the Services, whether currently offered or offered in the future.
To the maximum extent permitted by law, the Customer assumes responsibility for claims, assessments, license fees, subscription charges, penalties, losses, or disputes arising from the Customer's failure to obtain or comply with required third-party rights. The Customer's defense and indemnification obligations under this Agreement apply to such matters.
The Services may not be ordered, accessed, paid for, transferred, exported, re-exported, provided, or used in violation of applicable U.S. economic sanctions, embargoes, export-control laws, blocked-person restrictions, anti-boycott rules, or other trade restrictions, including requirements administered by the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC") and the U.S. Department of Commerce where applicable. The Customer represents that neither the Customer nor, to the Customer's knowledge, any person controlling or using the account is a person with whom SolidVPS is prohibited from dealing under applicable law. Customers may not use nominees, intermediaries, alternate payment methods, VPNs, false identities, corporate structures, or other methods to evade or circumvent legal restrictions. SolidVPS may reject, freeze, block, restrict, preserve, or terminate Services or transactions, request verification, and make reports or disclosures when reasonably necessary to comply with applicable law or binding legal obligations. No refund, credit, release of property, or continuation of Service will be required where doing so would violate applicable law.
The Customer is solely responsible for identifying and complying with every law, regulation, license, permit, registration, authorization, industry requirement, contractual obligation, and third-party term applicable to the Customer's business, content, data, users, transactions, software, products, and use of the Services. This includes, as applicable, privacy and data-protection laws, cybersecurity and breach-notification requirements, consumer-protection and advertising rules, intellectual-property laws, export controls and sanctions, telecommunications and messaging rules, financial-services and money-transmission requirements, securities laws, gambling laws, healthcare rules, tax obligations, employment requirements, child-safety laws, controlled-goods rules, and other regulated activity.
The availability of a Service, IP address, operating-system image, software template, datacenter location, network capability, payment method, API, control panel, or other feature does not constitute approval, authorization, certification, licensing, or a representation by SolidVPS that the Customer's intended use is lawful, compliant, suitable, or permitted by any third party.
SolidVPS provides hosting and infrastructure services and does not act as the Customer's attorney, accountant, tax advisor, security auditor, privacy professional, compliance consultant, licensing advisor, fiduciary, or regulatory representative. Information provided by SolidVPS concerning laws, security, privacy, software, licensing, products, or compliance is general informational assistance only. The Customer is solely responsible for obtaining qualified professional advice appropriate to its circumstances.
To the extent permitted or required by applicable law, SolidVPS may preserve records, restrict or preserve Services or content, and disclose account, subscriber, payment, provisioning, access, IP-address, log, abuse, support, security, configuration, and other relevant information in response to subpoenas, warrants, court orders, regulatory demands, emergency requests, law-enforcement requests, sanctions requirements, fraud investigations, security investigations, upstream-provider requirements, or other valid legal or contractual process. SolidVPS may determine the manner and timing of its response in good faith and may seek reimbursement of legally recoverable compliance costs.
Customer notification is not guaranteed. SolidVPS may delay or omit notice where notice is prohibited or restricted by law or legal process, could compromise an investigation or security response, could create material risk to persons or property, or is otherwise not legally required.
Nothing in this Agreement is intended to waive, limit, or surrender any immunity, safe harbor, defense, privilege, limitation of liability, procedural protection, or other protection available to Solid Systems, LLC under applicable law, including, where applicable, protections under 47 U.S.C. § 230 and 17 U.S.C. § 512. SolidVPS reserves all such rights and defenses.
This bandwidth usage policy applies exclusively to our dedicated server clients.
We provide 1Gbps unmetered bandwidth under a fair-use policy. Clients may not exceed 100TB of combined inbound and outbound data transfer per month under any circumstances.
Bandwidth consumption that exceeds a 308 Mbit/s 95th percentile average sustained over the billing cycle, or usage equivalent to operating at or near 1Gbps continuously (24/7), is considered outside fair use. Any bandwidth usage beyond these limits will result in overage charges billed at the rate passed through from our upstream providers. These charges are the direct result of the client's usage and remain the client's full responsibility.
We are not "HIPAA compliant."
You are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical and health information. Solid Systems, LLC does not control or monitor the information or data you store on or transmit through the Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act ("HIPAA"). Customers requiring secure storage of "protected health information" as defined under HIPAA are expressly prohibited from using the Services for such purposes. Storing or permitting access to "protected health information" is a material violation of this Agreement and grounds for immediate account termination. We do not sign "Business Associate Agreements," and you agree that Solid Systems, LLC is not a Business Associate, subcontractor, or agent of yours pursuant to HIPAA. If you have questions about the security of your data, please contact support[a]SolidVPS.com.
The Customer is solely responsible for determining whether the Services are appropriate for the Customer's collection, storage, processing, transmission, or other use of regulated, sensitive, confidential, or special-category data. This may include, as applicable, protected health information, payment-card data, financial information, biometric information, children's data, education records, government-controlled information, export-controlled information, authentication credentials, personal information subject to privacy or breach-notification laws, and other data subject to heightened legal, contractual, security, or industry requirements.
The Customer must not use a Service to store, process, or transmit data that requires a particular certification, contractual addendum, business associate agreement ("BAA"), data processing agreement ("DPA"), security standard, geographic restriction, governmental authorization, or other special safeguard unless the Customer has first confirmed that the applicable Service and contractual arrangement satisfy that requirement and has obtained any required written agreement from SolidVPS. The availability of a Service does not constitute a representation that it is compliant with HIPAA, PCI DSS, GLBA, FERPA, COPPA, CJIS, FedRAMP, export-control requirements, or any other particular regulatory or industry framework unless SolidVPS expressly states that compliance in a written service description or agreement applicable to the Customer.
The Customer is responsible for configuring and using the Services in a manner appropriate to the sensitivity of its data, including encryption, access controls, authentication, logging, retention, deletion, backup, incident-response, and other safeguards required by the Customer's applicable obligations. Nothing in this section waives or limits any obligation of SolidVPS that applicable law does not permit SolidVPS to disclaim or allocate to the Customer.
Except to the extent applicable law expressly provides otherwise, the provision of hosting, storage, backup, networking, infrastructure, or related Services does not create a fiduciary, trustee, escrow-agent, fiduciary-custodian, professional-advisor, warehousing, or special custodial relationship between SolidVPS and the Customer with respect to Customer Content, credentials, software, virtual disks, backups, snapshots, or other Customer-controlled data or digital property. SolidVPS's obligations concerning Customer Content are limited to the express terms of this Agreement and any separately signed written agreement.
Customer Content remains under the Customer's responsibility and control for purposes of backup, retention, legal compliance, classification, and recovery. Nothing in this section transfers ownership of Customer Content to SolidVPS, and nothing authorizes SolidVPS to use Customer Content except as permitted by this Agreement, the Privacy Policy, Customer instructions, or applicable law.
Unless a written service description expressly states that a specific security or management task is included, VPS, cloud, hosting, dedicated-server, and infrastructure Services are provided on an unmanaged or customer-controlled basis for that task. The Customer is solely responsible for operating-system and application patching, software updates, firewall rules, access-control configuration, passwords, SSH keys, API keys, remote-access services, control panels, exposed ports, user accounts, applications, databases, malware protection, vulnerability remediation, and security of Customer-controlled software and data.
Unauthorized access, credential theft, malware, exploitation, compromise, or misuse by a third party does not transfer responsibility for activity originating from or occurring through the Customer's Service to SolidVPS. SolidVPS may treat activity authenticated through valid credentials or occurring through the Customer's assigned infrastructure as Customer activity for operational, security, abuse, and contractual purposes unless applicable law requires otherwise.
Even where SolidVPS provides a managed service, SolidVPS is responsible only for the specific managed tasks expressly included in the applicable written service description. No managed service guarantees that a system cannot be compromised or that all vulnerabilities, attacks, or losses will be prevented.
YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING CURRENT, TESTED, INDEPENDENT BACKUPS OF ALL USER CONTENT, DATA, DATABASES, CONFIGURATIONS, KEYS, AND SOFTWARE AT A LOCATION SEPARATE FROM THE SERVICES. You must not rely on a SolidVPS server, local disk, RAID array, storage volume, snapshot, replication mechanism, migration copy, backup feature, or disaster-recovery feature as the sole copy of important data.
Unless a separate written service description expressly provides a specific backup commitment, any backup, snapshot, replication, migration, restore, recovery, or disaster-recovery assistance is provided on a commercially reasonable, best-effort basis only. No such feature is warranted to be complete, current, available, restorable, uncorrupted, or sufficient for any particular recovery objective. Hardware redundancy, RAID, snapshots, replication, and any backup or restore feature offered by SolidVPS are not substitutes for independent offsite Customer backups and are not guarantees against data loss.
To the maximum extent permitted by applicable law, SolidVPS shall have no liability for deletion, loss, corruption, alteration, disclosure, destruction, unavailability, failed restoration, incomplete restoration, or inability to recover User Content or data, whether arising from hardware failure, storage failure, software failure, network failure, human error, Customer action, compromised credentials, malware, ransomware, security incident, migration, maintenance, suspension, termination, nonpayment, or any other cause.
SolidVPS has no obligation to recover, reconstruct, recreate, or compensate for lost, corrupted, deleted, inaccessible, or unrecoverable data.
After suspension, cancellation, expiration, reclamation, termination, or other end of a Service, and subject to any retention required by applicable law or valid legal process, SolidVPS may delete, erase, sanitize, overwrite, reformat, destroy, release, reassign, or reprovision storage, virtual disks, snapshots, backups, IP assignments, configurations, and other resources associated with the ended Service without further notice. The Customer is solely responsible for exporting all required data before the Service ends. SolidVPS does not guarantee that deleted data can be recovered and has no obligation to attempt recovery after deletion or reprovisioning.
Upon suspension, cancellation, expiration, reclamation, or termination of a Service, SolidVPS has no obligation to retain User Content and may delete, overwrite, reformat, reassign, or render it inaccessible at any time, subject only to applicable law and any express written retention period stated for the applicable Service. You must treat termination or cancellation of a Service as permanent data destruction. Any attempted post-termination recovery is discretionary, may be impossible, may require additional fees, and is not guaranteed.
It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be applied first to the oldest outstanding invoice in your billing account.
Unless otherwise stated at checkout or in the applicable order, recurring Services automatically renew for successive billing periods until cancellation becomes effective. By purchasing a recurring Service, you authorize SolidVPS and its payment processors to charge the authorized payment method for recurring fees, applicable taxes, licenses, usage, overages, and other disclosed charges. You are responsible for keeping payment information current. Renewal pricing may change upon notice or as otherwise permitted by applicable law.
Where SolidVPS requires acceptance of this Agreement or incorporated policies through an order form, checkout checkbox, electronic acceptance control, client-area action, or similar mechanism, the Customer's affirmative electronic acceptance constitutes the Customer's agreement to the version presented at that time. SolidVPS may retain records of acceptance, including the account or order identifier, date and time, IP address, policy or agreement version, and other transaction records, and may use those records to establish assent, authorization, delivery, and the contractual terms applicable to an order or Service.
You may cancel through the cancellation method provided in the SolidVPS client area or another cancellation method expressly provided by SolidVPS. Cancellation prevents future renewal after the effective cancellation date but does not retroactively cancel earned charges or make otherwise non-refundable charges refundable.
All invoices must be paid within three (3) days of the invoice due date. Any invoice that remains outstanding for more than three (3) days may result in the suspension or termination of Services. Access to the account will not be restored unless payment is received within 72 hours. If you fail to pay the fees as specified herein, Solid Systems, LLC may suspend or terminate your account. On the first day an invoice is overdue, a 10% late fee will be applied to the total invoice amount. After 3 days past the due date, shared hosting and VPS services will be suspended. Dedicated servers and proxies are suspended 1 day after the invoice due date. After 5 days past the due date, the service will be terminated. Dedicated servers and proxies are terminated within 3 days of the invoice due date. Services with special pricing or promotional rates are suspended after 1 day past the invoice due date. Any invoice outstanding for more than three (3) days may result in the termination of promotional services.
Dedicated servers and cPanel shared hosting/SEO hosting/reseller accounts are subject to being reclaimed and all content deleted if you fail to make a timely payment. SEO hosting and shared hosting accounts that have been terminated due to late payment cannot be restored or recovered. If you make a late payment, we do not automatically reactivate dedicated servers — please contact Solid Systems, LLC directly after making a late payment to request reactivation.
It is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be applied first to the oldest outstanding invoice in your billing account. We are not responsible for any data loss if your service is terminated due to a failure to make a timely payment.
Domain renewal notices are provided as a courtesy reminder. Solid Systems, LLC is not responsible for a failure to renew a domain or for failing to notify a customer about an upcoming domain renewal. It is solely your responsibility to renew your domain at least thirty (30) days before the renewal date.
The general Third-Party Software provisions above apply to all Linux distributions and Linux-related software made available through the Services. The additional provisions in this section address common distributions that SolidVPS may offer as installation images, templates, automated deployments, or supported operating-system choices. These provisions are intended to allocate responsibility for licensing and compliance and do not create or imply sponsorship, certification, endorsement, or affiliation with any Linux vendor, project, foundation, or rights holder unless SolidVPS expressly states otherwise.
Red Hat Enterprise Linux ("RHEL") is a commercial enterprise Linux product whose use, subscriptions, support entitlements, access rights, repositories, software channels, and related services may be governed by Red Hat agreements, subscription terms, product appendices, end-user terms, and other applicable Red Hat requirements.
Unless SolidVPS expressly states in the applicable order or service description that a valid RHEL subscription or other Red Hat entitlement is included, the Customer is solely responsible for obtaining, maintaining, renewing, and complying with every Red Hat subscription, entitlement, authorization, and contractual right required for the Customer's intended use of RHEL.
The availability of a RHEL-compatible template, installation option, ISO, image, repository configuration, or technical deployment method does not represent that SolidVPS has granted the Customer a Red Hat subscription, support entitlement, update entitlement, or any other commercial Red Hat right.
The Customer is solely responsible for determining whether its Red Hat subscription or other entitlement permits the intended hosted, virtualized, cloud, off-site, outsourced, remote, development, testing, staging, production, or other use. SolidVPS does not provide Red Hat licensing advice and has no obligation to verify or administer the Customer's Red Hat subscription relationship.
SolidVPS is not responsible for Red Hat subscription changes, repository-access changes, entitlement restrictions, product lifecycle decisions, support status, account restrictions, audits, enforcement actions, or other acts or omissions of Red Hat. Any dispute concerning the Customer's Red Hat subscription or rights is between the Customer and Red Hat or the Customer's authorized Red Hat provider, except to the extent SolidVPS expressly supplied a specific entitlement under a separate written agreement.
Ubuntu and software distributed with Ubuntu may include software governed by multiple open-source, free-software, proprietary, firmware, documentation, trademark, and other licenses or policies. Canonical and other rights holders retain their respective intellectual-property and trademark rights.
SolidVPS may make standard Ubuntu installation images or templates available without representing that any separately offered Canonical subscription, Ubuntu Pro service, support entitlement, proprietary component, trademark permission, or other commercial Canonical service is included. Where a Customer chooses to use Ubuntu Pro, Canonical support, or another separately licensed Canonical offering, the Customer is solely responsible for the applicable subscription and terms unless SolidVPS expressly states that such entitlement is included.
The Customer is responsible for complying with the licenses applicable to the packages, components, repositories, trademarks, and other materials the Customer installs, redistributes, modifies, or uses.
Debian is composed of software packages and other materials that may be governed by different free-software, open-source, documentation, firmware, trademark, and other licenses. There is no representation by SolidVPS that every package or component within, available to, or installable on Debian is governed by the same license or may be redistributed, modified, or used in every manner.
The Customer is solely responsible for reviewing and complying with the license and copyright information applicable to each Debian package, component, repository, or third-party package used by the Customer, particularly where the Customer modifies, redistributes, bundles, sublicenses, or commercially distributes software.
Fedora Linux is a free and open-source distribution containing components governed by licenses approved or accepted under Fedora's applicable licensing policies. Individual packages and materials may be subject to different licenses, notices, trademark rules, or redistribution requirements.
The Customer is solely responsible for complying with the applicable licenses and Fedora trademark or branding requirements when modifying, redistributing, rebranding, packaging, or otherwise using Fedora or its components beyond ordinary use of an unmodified installation.
AlmaLinux OS is an open-source Linux distribution whose software components may be governed by multiple applicable open-source or other licenses, while AlmaLinux names, logos, and other marks may be governed separately by trademark policies.
SolidVPS may provide AlmaLinux installation images or templates without charging or supplying a separate commercial operating-system license unless expressly stated otherwise. The Customer remains solely responsible for compliance with applicable component licenses, trademark policies, redistribution requirements, notices, and any separately obtained third-party software or subscriptions installed on AlmaLinux.
Rocky Linux is an open-source Linux distribution whose software components may be governed by multiple applicable licenses, while Rocky Linux names, logos, and other marks are subject to separate trademark rights and policies.
SolidVPS may provide Rocky Linux installation images or templates without representing that any separate commercial subscription, support entitlement, certification, or vendor relationship is included. The Customer remains solely responsible for complying with the licenses, notices, trademark requirements, redistribution obligations, and other terms applicable to the Customer's use, modification, branding, or distribution of Rocky Linux and its components.
Linux distributions commonly permit Customers to install software from official repositories, third-party repositories, source code, package managers, containers, scripts, or other sources. SolidVPS does not review, approve, license, warrant, or assume responsibility for software selected or installed by the Customer merely because the underlying operating system or package manager makes that software technically available.
The Customer is solely responsible for all licenses, subscriptions, notices, source-code obligations, attribution requirements, export restrictions, patents, trademarks, security obligations, and other requirements applicable to Customer-installed packages, repositories, containers, applications, and dependencies.
The specific operating systems and distributions identified in this Agreement are illustrative and not exhaustive. The provisions governing Third-Party Software and Linux distributions also apply, as applicable, to Oracle Linux, FreeBSD, Scientific Linux, CentOS, openSUSE, Arch Linux, Gentoo, Kali Linux, and any other current, legacy, discontinued, community, commercial, open-source, Linux-based, BSD-based, Unix-like, or similar operating system, distribution, image, ISO, template, repository, package set, or derivative that SolidVPS makes available now or in the future, whether or not that product is expressly identified by name in this Agreement.
Each such operating system, distribution, component, package, repository, image, and related material remains subject to the applicable copyright licenses, open-source or free-software licenses, proprietary licenses, subscription or support terms, notices, attribution requirements, source-code obligations, redistribution conditions, export restrictions, trademark and branding policies, end-user terms, and other requirements imposed by its applicable vendor, project, foundation, contributor, publisher, licensor, or rights holder.
The availability of an operating-system image, ISO, template, automated installation option, repository, package, or deployment method through SolidVPS does not constitute a representation that SolidVPS owns that software, grants the Customer unrestricted rights in it, provides a commercial subscription or support entitlement, or has determined that the Customer's intended use, modification, redistribution, branding, virtualization, hosting, commercial use, or other activity complies with all applicable third-party terms.
Unless SolidVPS expressly states in the applicable order or written service description that a particular commercial license, subscription, support entitlement, or other paid right is included, the Customer is solely responsible for obtaining and maintaining any such right required for the Customer's intended use. This includes any commercial support or subscription offering associated with an otherwise freely downloadable or open-source operating system.
The Customer is solely responsible for reviewing and complying with the terms applicable to the operating system and all packages, components, repositories, third-party software, drivers, utilities, applications, and other materials installed or used by the Customer. SolidVPS does not provide legal or licensing advice and has no general obligation to determine whether a Customer's particular use complies with an operating-system project's, vendor's, or rights holder's requirements.
SolidVPS may add, remove, replace, update, discontinue, or cease providing any operating-system image, distribution, version, repository, or template when reasonably necessary because of end-of-life status, security concerns, vendor or project changes, licensing or trademark requirements, technical compatibility, upstream requirements, legal obligations, or operational considerations. SolidVPS does not guarantee continued availability, updates, security patches, repository access, vendor support, or compatibility for any particular operating system or version.
Discontinued or end-of-life operating systems, including legacy distributions, may no longer receive security updates, bug fixes, repository availability, vendor support, or other maintenance. Where SolidVPS permits deployment or continued use of such software, the Customer assumes the risks associated with using unsupported or end-of-life software and remains responsible for security, patching, compatibility, migration, licensing, and continued lawful use.
Product, project, foundation, and distribution names and trademarks remain the property of their respective owners. Their availability through SolidVPS does not imply sponsorship, certification, endorsement, partnership, agency, or affiliation unless SolidVPS expressly states otherwise.
The Customer's defense and indemnification obligations under this Agreement apply to claims, demands, license disputes, intellectual-property disputes, regulatory matters, costs, or other liabilities arising from the Customer's installation, modification, redistribution, branding, licensing, or use of these operating systems or their components, to the maximum extent permitted by applicable law.
Commercial hosting control panels and related software, including cPanel & WHM, DirectAdmin, and similar products, are proprietary Third-Party Software and remain subject to the applicable vendor's license agreements, subscription terms, activation requirements, account limits, server or IP restrictions, support terms, pricing, and other vendor requirements.
Where SolidVPS expressly includes a cPanel, DirectAdmin, or other control-panel license with a Service, the Customer receives only the limited right to use that license with the eligible SolidVPS Service and only for so long as the license remains active and the Customer complies with the applicable vendor and SolidVPS terms. An included control-panel license is not sold to the Customer, does not become Customer property, and is not transferable to another provider, server, account, IP address, or environment unless SolidVPS and the applicable vendor expressly permit the transfer.
Where a control-panel license is not expressly included, the Customer is solely responsible for acquiring and maintaining the required license. The Customer may not circumvent, bypass, disable, manipulate, spoof, crack, share, clone, duplicate, or otherwise defeat license-validation or activation systems.
The Customer acknowledges that commercial control-panel vendors may change pricing, licensing metrics, account limits, IP requirements, product tiers, support policies, activation systems, technical requirements, or other terms. SolidVPS may pass through vendor price increases, taxes, fees, or licensing-model changes to the Customer where permitted by the applicable service terms and law, and may discontinue or replace an affected license or product where reasonably necessary.
SolidVPS is not responsible for vendor outages, licensing-server failures, activation failures, vendor account restrictions, product discontinuation, end-of-life decisions, software defects, security vulnerabilities, compatibility issues, or vendor enforcement actions, except to the extent SolidVPS has expressly undertaken a specific obligation in a written service description.
SolidVPS may use, operate, integrate with, expose customer-facing functionality from, or migrate Services between virtualization, orchestration, hypervisor, management, and related infrastructure technologies, including Virtualizor, Proxmox Virtual Environment ("Proxmox VE"), VMware ESXi/vSphere, KVM, QEMU, and other current or future platforms (collectively, "Virtualization Platforms"). The particular Virtualization Platform used to provide a Service is an infrastructure and operational choice of SolidVPS unless a written order or service description expressly guarantees a specific platform.
Purchase of a VPS, cloud instance, dedicated server, management service, or other SolidVPS Service does not transfer ownership of, or grant the Customer an independent license to, any underlying Virtualization Platform. Any customer-facing panel, console, API, guest tools, drivers, utilities, or other platform functionality is provided only as part of the applicable Service and remains subject to the rights, restrictions, licenses, subscriptions, open-source licenses, end-user terms, and other requirements applicable to that technology.
Virtualizor: Where Virtualizor functionality is made available, the Customer acknowledges that Virtualizor is third-party software supplied by Softaculous Ltd. and may be subject to Virtualizor's applicable license and end-user terms. The Customer receives no right to copy, redistribute, sublicense, reverse engineer, circumvent licensing, or separately exploit Virtualizor merely because SolidVPS uses it to provide or manage a Service.
Proxmox VE: Proxmox VE includes open-source software and may also be used with commercial Proxmox subscriptions, enterprise repositories, support, or other separately offered services. The Customer receives no commercial Proxmox subscription, enterprise-repository entitlement, support entitlement, certification, or other paid Proxmox right merely because a Service is hosted on or interacts with Proxmox VE, unless SolidVPS expressly states otherwise in writing.
VMware ESXi/vSphere: VMware products and related offerings may be governed by Broadcom/VMware agreements, transaction documents, product-specific documentation, subscription or license metrics, support terms, and other applicable requirements. Unless SolidVPS expressly states that a particular VMware entitlement is included with a Service, the Customer receives no independent VMware license, subscription, support entitlement, portability right, or other commercial VMware right by purchasing the Service.
The Customer may not bypass, defeat, manipulate, share, clone, transfer, or circumvent license validation, activation, technical restrictions, usage limits, or access controls applicable to a Virtualization Platform. SolidVPS is not responsible for vendor licensing changes, subscription changes, pricing changes, API changes, feature removal, product discontinuation, vendor outages, activation failures, security vulnerabilities, software defects, compatibility changes, or vendor enforcement actions.
To the maximum extent permitted by applicable law and any express service commitment, SolidVPS may update, replace, reconfigure, migrate, discontinue, or change the Virtualization Platform or underlying infrastructure used to provide a Service where reasonably necessary for licensing, security, supportability, availability, performance, vendor, upstream, lifecycle, legal, or operational reasons. Such a change does not itself constitute a breach where the material hosting Service purchased by the Customer continues to be provided in substantial accordance with the applicable order.
SolidVPS may offer macOS virtual private servers or other macOS-based Services that SolidVPS provisions on genuine Apple-branded hardware, and may lease or provide dedicated access to physical Apple hardware such as Mac mini systems, including Apple silicon models. Apple hardware, macOS, Apple software, and related services remain subject to Apple's applicable software license agreements, hardware terms, service terms, intellectual-property rights, and other requirements.
The use of genuine Apple-branded hardware does not constitute a representation or warranty by SolidVPS that every virtualization configuration, number of virtual instances, workload, use case, remote-access arrangement, development activity, testing activity, production activity, commercial activity, or other Customer use is authorized under Apple's applicable terms. The Customer is solely responsible for reviewing and complying with the Apple software license agreement and other Apple terms applicable to the particular macOS version, Apple software, hardware, and intended use.
SolidVPS does not sell or transfer ownership of macOS or other Apple software and does not provide legal or Apple licensing advice. Availability of a macOS template, image, installation, VPS, console, recovery environment, or physical Mac does not create or expand any Apple license right beyond the rights granted by Apple under the applicable terms.
The Customer may not use a SolidVPS macOS Service to circumvent Apple's technical restrictions, licensing restrictions, activation requirements, security controls, or other applicable Apple requirements. The Customer is responsible for licenses and rights applicable to all third-party applications, development tools, packages, fonts, media, content, and other software or materials installed or used within the macOS environment.
Where SolidVPS provides a virtualized macOS Service, SolidVPS provides the hosting infrastructure and access to the ordered virtual environment; the Customer remains responsible for determining whether the Customer's particular use satisfies Apple's then-applicable virtualization and software-license conditions. SolidVPS does not warrant continued availability of any particular macOS version, virtualization configuration, Apple feature, Apple service, or Apple-supported workflow.
Apple may modify software-license terms, technical requirements, supported hardware, security requirements, operating-system behavior, activation mechanisms, or other conditions. SolidVPS may modify, restrict, migrate, suspend, discontinue, or decline a macOS configuration where reasonably necessary to comply with applicable law, Apple's applicable terms, hardware limitations, security requirements, vendor changes, or operational requirements.
Unless the applicable written order expressly states that hardware is being sold to the Customer, all Mac mini systems and other physical Apple hardware provided on a rental, lease, dedicated-access, or similar basis remain the sole property of SolidVPS or its applicable lessor or supplier. The Customer receives only a temporary contractual right to use the assigned equipment during the paid Service term and acquires no ownership, security interest, lien, title, or right to sell, pledge, encumber, transfer, sublease, or dispose of the equipment.
The Customer is responsible for Customer-installed software, Customer data, accounts, credentials, Apple Account usage, configuration, backups, and lawful use of the leased equipment. Where the Customer is provided physical possession of equipment, or where a particular service arrangement otherwise permits Customer-controlled hardware modification, the Customer is also responsible for loss, theft, destruction, unauthorized modification, or physical damage beyond ordinary wear to the extent provided by the applicable order and permitted by law.
The Customer must not leave Activation Lock, Find My, device-management enrollment, firmware credentials, Apple Account restrictions, recovery locks, or any other Customer-controlled lock or enrollment that prevents SolidVPS from reclaiming, resetting, servicing, redeploying, or using the hardware after suspension, cancellation, expiration, or termination. The Customer authorizes SolidVPS to erase, reset, remove, or seek removal of Customer-controlled configurations, data, accounts, locks, or enrollment from returned or reclaimed hardware to the extent reasonably necessary to restore the equipment to service, subject to applicable law.
Upon cancellation, expiration, suspension, or termination, the Customer must promptly relinquish access to and, where applicable, return the hardware in accordance with SolidVPS instructions. SolidVPS has no obligation to preserve Customer data remaining on reclaimed, returned, reprovisioned, or redeployed Apple hardware after the applicable Service ends, and the Customer must maintain independent backups before termination or return.
SolidVPS does not control Apple Account services, the App Store, Apple developer services, software updates, notarization, code signing, iCloud, activation, recovery, security services, certificates, or other Apple-operated systems. SolidVPS is not responsible for Apple outages, account restrictions, developer-account decisions, certificate revocations, changes in Apple policy, software updates, compatibility changes, end-of-support decisions, or other acts or omissions of Apple or third parties.
References to Apple, macOS, Mac, Mac mini, or other Apple products identify third-party products only. Apple retains its respective trademarks and intellectual-property rights, and no sponsorship, endorsement, certification, partnership, agency, or affiliation with Apple is implied unless expressly stated by SolidVPS.
The Customer's defense and indemnification obligations under this Agreement apply to claims arising from the Customer's Apple software licensing, Apple Account activity, Customer-installed software, Customer data, use of leased Apple hardware, violation of Apple terms, or other Customer-controlled activity, to the maximum extent permitted by law.
The general Third-Party Software provisions above also apply to Microsoft products. As with the Linux and control-panel provisions above, the additional provisions in this section allocate responsibility for vendor licensing and compliance. These provisions address the specific BYOL and Evaluation options that SolidVPS may make available and do not imply that Microsoft is the only third-party software vendor whose terms apply.
Microsoft Windows software and related products are subject to Microsoft's applicable license terms, product terms, evaluation terms, and other requirements.
For any Microsoft Windows software used in connection with a Service that is designated as BYOL (Bring Your Own License), Solid Systems, LLC ("SolidVPS," "we," "us," or "our") provides hosting infrastructure and computing resources only.
SolidVPS does not provide, sell, lease, sublicense, assign, administer, verify, or manage the Customer's Microsoft license under a BYOL Service.
The Customer is solely responsible for obtaining, maintaining, and complying with all Microsoft licenses, subscriptions, entitlements, rights, and permissions required for the Customer's use of Microsoft software.
Windows 10 Pro and Windows 11 Pro services identified by SolidVPS as BYOL are provided solely as infrastructure services.
By ordering, deploying, installing, activating, accessing, or using Windows 10 Pro or Windows 11 Pro through a BYOL Service, the Customer expressly represents and warrants that the Customer independently possesses all Microsoft licensing rights and permissions necessary for the Customer's intended use of the applicable Microsoft software on SolidVPS infrastructure.
The Customer is solely responsible for determining whether the Customer's particular Microsoft license, subscription, entitlement, or licensing program permits the intended installation, activation, virtualization, hosting, remote access, and use of Microsoft Windows on third-party infrastructure.
SolidVPS does not make that determination on behalf of the Customer.
The Customer expressly acknowledges and agrees that, with respect to Microsoft licensing for BYOL Services, the licensing relationship is solely between the Customer and Microsoft, or between the Customer and the Customer's authorized Microsoft licensing provider.
SolidVPS is not a party to the Customer's Microsoft licensing agreement and does not act as the Customer's Microsoft licensing agent, licensing advisor, or representative.
Nothing in these Terms of Service creates or establishes a Microsoft licensing relationship between SolidVPS and the Customer in connection with the Customer's BYOL licensing.
SolidVPS has no obligation to verify, monitor, audit, validate, interpret, administer, or determine the validity, sufficiency, applicability, or compliance of the Customer's Microsoft licenses, subscriptions, entitlements, or other licensing rights used under a BYOL Service.
The Customer is solely responsible for maintaining any Microsoft licensing records, agreements, subscriptions, purchase records, or other documentation that Microsoft may require from the Customer.
SolidVPS does not undertake to collect, maintain, verify, or administer such documentation on behalf of the Customer.
The Customer agrees that all use of Microsoft software through a BYOL Service will comply with Microsoft's applicable license terms, Microsoft Product Terms, virtualization requirements, outsourcing requirements, Flexible Virtualization Benefit requirements, and any other Microsoft requirements applicable to the Customer's particular license or subscription.
The Customer acknowledges that not every Microsoft license or product key necessarily provides the rights required for use in a hosted virtual machine environment.
The Customer is solely responsible for determining whether its particular Microsoft licensing rights authorize its intended use and, where necessary, obtaining licensing guidance directly from Microsoft or the Customer's authorized Microsoft licensing provider.
Any information provided by SolidVPS concerning Windows operating systems, BYOL Services, virtualization, installation, activation, or available operating system options is provided for informational and infrastructure purposes only and does not constitute Microsoft licensing advice.
SolidVPS makes no representation or warranty that any license, subscription, product key, entitlement, or licensing program obtained by the Customer is sufficient or appropriate for the Customer's intended use.
The Customer acknowledges that it is solely responsible for determining and maintaining its own Microsoft licensing compliance.
SolidVPS may make Microsoft Windows Server evaluation software available as installation images or templates, including evaluation editions of:
These Windows Server Evaluation templates are provided solely as evaluation software and do not constitute the sale, lease, transfer, assignment, or grant of a commercial Microsoft Windows Server license by SolidVPS.
The Customer acknowledges that Microsoft's evaluation software is subject to Microsoft's applicable evaluation terms and limitations. Evaluation software may be restricted to testing, demonstration, and internal evaluation and may not be authorized for use in a live or production operating environment unless Microsoft separately permits such use. The Customer is solely responsible for reviewing and complying with the license terms applicable to the specific version obtained or deployed and for discontinuing use, replacing the software, or obtaining separate rights when required by Microsoft.
The availability of an evaluation image or template through SolidVPS is not a representation, warranty, authorization, or licensing determination that the Customer may use that software for any particular workload, production purpose, duration, or deployment model. The Customer must independently confirm its permitted use directly under Microsoft's applicable terms.
SolidVPS does not provide any warranty or representation regarding the Customer's eligibility for Microsoft's evaluation software, the duration of the Customer's evaluation rights, activation, licensing status, or the Customer's ability to continue using the evaluation installation after the applicable evaluation period.
The availability of a Windows Server Evaluation template does not mean that SolidVPS has provided the Customer with a perpetual, commercial, or production-use Windows Server license.
If the Customer wishes to continue using Windows Server after the applicable Microsoft evaluation rights expire, the Customer is solely responsible for obtaining and maintaining the appropriate Microsoft licensing required for such continued use.
SolidVPS does not provide, guarantee, or determine the appropriate commercial Microsoft licensing model for the Customer.
The Customer acknowledges and agrees that SolidVPS is not responsible for any licensing relationship, licensing dispute, licensing audit, licensing assessment, licensing determination, or licensing enforcement matter between the Customer and Microsoft.
The Customer is solely responsible for communicating with Microsoft or its authorized Microsoft licensing provider concerning the Customer's Microsoft licensing rights, obligations, subscriptions, agreements, and compliance.
Nothing in these Terms of Service requires SolidVPS to verify or approve the Customer's Microsoft licensing before or after the Customer deploys Microsoft software under a BYOL Service.
Nothing in this Section limits SolidVPS's general rights under these Terms of Service to suspend or terminate a Service when SolidVPS reasonably determines that continued operation of the Service may violate applicable law, these Terms of Service, the Acceptable Use Policy, or expose SolidVPS or its infrastructure to material legal or contractual risk.
Any such action by SolidVPS does not constitute an assumption by SolidVPS of responsibility for the Customer's Microsoft licensing or a determination of the Customer's licensing rights.
The Customer agrees to defend, indemnify, and hold harmless Solid Systems, LLC, SolidVPS, their affiliates, officers, directors, employees, contractors, agents, and suppliers from and against any claims, demands, liabilities, damages, losses, penalties, licensing charges, assessments, costs, expenses, and reasonable attorneys' fees arising out of or relating to:
By ordering, deploying, accessing, installing, activating, or continuing to use any Microsoft Windows Service identified as BYOL or Evaluation, the Customer expressly acknowledges and agrees that:
The Customer's order and use of the applicable BYOL or Evaluation Service constitutes the Customer's express acceptance of these provisions.
A cancellation request must be submitted through the cancellation method made available in the SolidVPS client area or another method expressly provided by SolidVPS. Cancellation is effective only when recorded by our billing system or confirmed by SolidVPS. You remain responsible for all charges incurred before the effective cancellation date and for any minimum commitment, setup fee, license fee, bandwidth overage, usage charge, remote-hands charge, third-party charge, or other non-refundable amount applicable to the Service.
Except where applicable law or an express written refund policy requires otherwise, prepaid charges are non-refundable and are not prorated for early cancellation. Approved refunds may be reduced by non-refundable third-party costs or payment-processing/reversal costs actually incurred to the extent permitted by law.
It is a violation of this Agreement to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. Solid Systems, LLC may report any such misuse or fraudulent use — as determined at Solid Systems, LLC's sole discretion — to governmental and law enforcement authorities, credit reporting services, financial institutions, and/or credit card companies.
If you believe an invoice or charge is incorrect, you must contact our Billing department promptly and provide sufficient information for investigation. Nothing in this Agreement waives a non-waivable right available under applicable law or payment-network rules.
If you initiate a chargeback, PayPal dispute, bank reversal, or other payment dispute, SolidVPS may suspend or restrict affected Services while the matter is pending, cancel automatic renewal, restrict additional purchases, and provide the payment processor, financial institution, insurer, collection agency, or other appropriate party with account records, order information, usage records, login records, communications, acceptance records, IP logs, and other evidence reasonably relevant to the dispute. If the dispute is resolved in SolidVPS's favor, you remain responsible for the underlying balance and, to the extent permitted by law, reasonable chargeback, collection, administrative, and recovery costs actually incurred.
Knowingly making a materially false payment dispute, using unauthorized payment credentials, or misrepresenting receipt or use of Services may be treated as fraud and may result in suspension, termination, collection activity, or referral to appropriate authorities where lawful.
Exchange rate fluctuations for international payments are constant and unavoidable. All orders and refunds are processed in U.S. dollars and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation, and Solid Systems, LLC is not responsible for any change in exchange rates between the time of payment and the time of refund.
The separate SolidVPS Refund Policy is incorporated into this Agreement and controls refund eligibility, exclusions, procedures, and chargeback-related treatment. The summary below is provided for convenience and does not expand the Refund Policy.
The three-day money-back guarantee applies only to an eligible Customer's first qualifying order with SolidVPS and only to products not listed as non-refundable below. A Customer who previously maintained an account or Service with SolidVPS, cancelled and returned, opened an additional account, or is reasonably determined to be under common ownership or control with a prior Customer is not eligible for another first-order guarantee.
For an eligible first qualifying order, you may request cancellation and refund within three (3) calendar days from the original payment timestamp. After that three-day period expires, the order is non-refundable except where applicable law requires otherwise. The guarantee does not apply to abuse, fraud, chargeback activity, violation of this Agreement or the AUP, consumed third-party products, licenses, setup/administration work, domains, dedicated servers, proxies, promotional/non-refundable products, or other exclusions stated below.
There are no refunds on dedicated servers. The 3-day money-back guarantee does not apply to dedicated servers.
There are no refunds on domain registrations. The 3-day money-back guarantee does not apply to purchased domain name(s).
There are no refunds on proxy orders. The 3-day money-back guarantee does not apply to proxy orders.
There are no refunds on issued licenses such as cPanel, or Plesk, or on one-time setup or administration fees. The 3-day money-back guarantee does not apply to such licenses or fees.
Services that are suspended or terminated due to non-compliance with the AUP or TOS are not eligible for refunds. If your server's IP address is banned or blacklisted for spamming, copyright infringement, or any violation listed under the "Prohibited Usage" section, you will not receive a refund under any circumstances.
No refunds will be offered during any special promotional periods where prices are discounted.
Solid Systems, LLC operates a tier-based affiliate program that allows active clients to earn recurring commissions by referring new customers. The program is free to join and available to any client with at least one active paid service on their account.
Commissions are awarded on a recurring basis and vary based on the affiliate's assigned tier:
Meeting a referral threshold does not guarantee automatic promotion to Gold or Platinum tier. Tier upgrades are reviewed and assigned by the SolidVPS team, taking into account both referral count and promotional activity. Commissions apply to every eligible recurring payment made by referred customers for as long as they remain active clients. Eligible services include VPS hosting, cloud servers, dedicated servers, and web hosting plans. Commission is not awarded on promotional or discounted orders, domain name registrations, proxy orders, or third-party software licenses.
Affiliates may request their approved commissions as either account credit balance — applied toward current or future services — or via PayPal. To be eligible to request a payout, the affiliate must have at least one active paid SolidVPS service on their account at the time of the request. If no active service is present, the payout request cannot be processed until a qualifying service is active.
The minimum payout threshold is $100 in approved commissions. Payouts are reviewed and issued on a monthly basis.
All referred commissions are held in a pending status for 90 days from the date of the referral's initial signup. This period is in place to protect against chargebacks, fraudulent orders, and refund requests. Commissions will not be approved or counted toward the payout threshold until the 90-day review period has concluded without dispute. If a referred customer requests a refund or initiates a chargeback within the eligible window, the associated commission will be reversed and removed from the affiliate's pending balance.
The following practices are strictly prohibited and may result in immediate termination of the affiliate account and forfeiture of any pending or approved commissions:
Solid Systems, LLC reserves the right to modify, suspend, or terminate the affiliate program — including commission rates, tier thresholds, payout methods, and eligibility requirements — at any time and without prior notice. Continued participation in the program following any such modification constitutes acceptance of the updated terms. Solid Systems, LLC also reserves the right to terminate any individual affiliate account for violations of these terms or the general Terms of Service.
All services provided by Solid Systems, LLC may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States federal, state, or local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret or other statute. The subscriber agrees to indemnify and hold harmless Solid Systems, LLC and its employees from any claims resulting from the use of the service that damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network — usually as soon as the violation is discovered — although we may inform you when and why action has been taken where reasonably practicable and legally permitted. Pornography is prohibited on all Solid Systems, LLC servers. This includes sites that contain sexually explicit or hardcore images and/or advertising.
The subscriber acknowledges that the service provided is of such a nature that interruptions can occur for many reasons other than the negligence of the company, and that damages resulting from any interruption of service are difficult to ascertain. Therefore, the subscriber agrees that the company shall not be liable for any damages arising from such causes that are beyond the direct and exclusive control of the company.
The subscriber further acknowledges that In no event shall the company be liable for any special or consequential damages, loss, or injury. Illegality in any form — including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, or trafficking in obscene material — is strictly prohibited. Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to hacking, cracking, warez, and IRC is not allowed. Software, audio, and video downloads may only be hosted if you are the author and copyright owner of the resources, or if you have the right to distribute the materials. Accounts suspended or terminated due to content or AUP violations are not eligible for refunds to the maximum extent permitted by applicable law and subject to the Refund Policy.
You are solely responsible for all activity originating from or occurring through your Services, whether performed by you, your users, customers, employees, contractors, compromised accounts, malicious third parties, or automated software. You are responsible for securing the Service and for investigating and remediating complaints involving your Service.
Reports received by SolidVPS concerning spam, phishing, malware, fraud, network attacks, intellectual-property claims, unlawful content, trademark claims, copyright claims, or other alleged misconduct are allegations and not necessarily findings of fact by SolidVPS. Except where immediate action is reasonably necessary, prohibited by law, impracticable, or inconsistent with an applicable legal process, SolidVPS may forward or otherwise notify you of a complaint and require a complete response, evidence, remediation, or other action within the deadline stated in our notice. You authorize SolidVPS to transmit complaint information, including complainant-supplied evidence and contact information, to you for investigation and response.
SolidVPS is not required to adjudicate private disputes, determine ownership of intellectual property, verify the truth of every allegation, provide legal advice to either party, or mediate between a complainant and Customer. SolidVPS may rely in good faith on notices, court orders, governmental requests, upstream-provider requirements, registry or network requirements, and information reasonably believed authentic. We may request additional information, decline to act on facially deficient or unsupported complaints, or refer a complainant to appropriate legal process.
SolidVPS may, with or without advance notice, suspend, null-route, filter, restrict, disable, remove, preserve, relocate, or terminate a Service or affected content when we reasonably believe action is necessary to protect SolidVPS, customers, third parties, upstream providers, networks, IP reputation, infrastructure, or legal rights; to investigate or stop abuse; to comply with law or legal process; or to enforce this Agreement. Emergency action does not constitute a determination of liability or wrongdoing. To the maximum extent permitted by law, SolidVPS is not liable for good-faith action or inaction taken in response to an abuse report, legal demand, security concern, or suspected violation.
You agree to respond promptly to abuse notices and cooperate with reasonable investigations. Failure to respond within the stated deadline, repeated complaints, credible evidence of serious abuse, inability to secure a compromised Service, or material risk to SolidVPS or third parties may result in suspension or termination without refund.
We maintain a zero-tolerance policy against unsolicited bulk email and spam. Any account that sends spam, hosts spam-advertised content, causes material blocklisting, or otherwise violates our anti-spam requirements may be restricted, suspended, or terminated. SolidVPS may require corrective action, rate limiting, filtering, IP replacement, or other remediation.
Phishing, credential theft, malware distribution, ransomware, unauthorized access, brute-force activity, port scanning against third parties, denial-of-service attacks, botnet activity, or other malicious security activity is prohibited. SolidVPS may take immediate action where necessary to protect users, infrastructure, third parties, or upstream networks.
SolidVPS respects copyright and intends to comply with applicable provisions of the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. SolidVPS has adopted and reasonably implements a policy providing for termination, in appropriate circumstances, of Customers or users who are repeat copyright infringers and accommodates standard technical measures to the extent required by applicable law.
A DMCA notice concerning material stored at a user's direction must substantially comply with 17 U.S.C. § 512(c)(3), including identification of the copyrighted work; identification and location of the allegedly infringing material; the complaining party's contact information; the required good-faith and accuracy/authority statements; and the physical or electronic signature of the copyright owner or authorized agent.
Where appropriate, SolidVPS may forward a DMCA notice to the affected Customer and notify the Customer of action taken. Forwarding or notifying the Customer does not replace any action SolidVPS determines is required under the DMCA. Where the statutory framework applies and SolidVPS receives an effective notice, SolidVPS may act expeditiously to remove or disable access to identified material.
A Customer whose material has been removed or disabled may submit a counter-notification that satisfies 17 U.S.C. § 512(g), including the required identification, statements under penalty of perjury, consent to applicable federal-court jurisdiction, acceptance-of-service statement, contact information, and signature. SolidVPS may provide the counter-notification to the original complaining party and may restore access only in accordance with the statutory process and timing, unless SolidVPS receives notice that the complaining party has filed an action seeking a court order to restrain the allegedly infringing activity or SolidVPS otherwise determines restoration would violate law or binding legal process.
DMCA Designated Agent: DMCA notices must be sent to the current designated-agent information published by SolidVPS and registered with the U.S. Copyright Office. SolidVPS may update its designated-agent contact information from time to time. Customers and complainants should use the current information displayed on the SolidVPS website and, where required, the information reflected in the Copyright Office directory. SolidVPS may reject, request correction of, or decline to process notices or counter-notices that are facially deficient or do not substantially satisfy applicable legal requirements.
Trademark, trade dress, patent, publicity-right, impersonation, unfair-competition, and other non-copyright intellectual-property complaints are not governed by the DMCA notice-and-takedown procedure. SolidVPS may forward such complaints to the Customer, request supporting documentation, require a response or remediation, or direct the complainant to obtain appropriate legal process. SolidVPS does not undertake to adjudicate ownership or infringement disputes. We may nevertheless take action when required by law, court order, binding legal process, upstream obligation, or when we reasonably determine that continued service presents material legal, security, or operational risk.
SolidVPS provides hosting, network, infrastructure, and related technology services and does not create, direct, authorize, endorse, sponsor, or adopt Customer Content or Customer-controlled activity merely because such content or activity is stored, transmitted, processed, routed, or made accessible through the Services. The Customer is solely responsible for the legality, licensing, content, conduct, transactions, users, applications, systems, and other activity under or through the Customer's account and Services.
To the maximum extent permitted by applicable law, SolidVPS does not assume liability for unlawful, infringing, abusive, fraudulent, malicious, or otherwise prohibited Customer-controlled activity merely because the activity occurred through infrastructure supplied by SolidVPS. Except where applicable law imposes a non-waivable obligation, SolidVPS has no general duty to proactively monitor, inspect, investigate, pre-screen, or independently verify Customer Content or Customer activity for possible violations of law, third-party rights, or this Agreement.
Nothing in this Agreement authorizes SolidVPS to disregard actual knowledge, legally sufficient notice, valid legal process, court orders, statutory notice-and-action requirements, emergency obligations, or other duties imposed by applicable law. When SolidVPS receives a sufficiently specific abuse report, infringement notice, governmental or regulatory request, court order, subpoena, security report, upstream-provider notice, or other information that reasonably warrants action, SolidVPS may investigate, preserve records, request information, forward the matter to the Customer where appropriate and legally permitted, restrict or suspend access, null-route traffic, remove or disable access to material where applicable, terminate Services, or take other action SolidVPS reasonably determines necessary or appropriate under this Agreement, applicable law, valid legal process, security requirements, or upstream obligations.
The absence of a prior complaint or notice to SolidVPS does not constitute approval, authorization, ratification, sponsorship, or knowledge by SolidVPS of Customer-controlled conduct. Likewise, forwarding a complaint to a Customer, requesting a response, temporarily restricting a Service, restoring a Service after review, or declining to take a particular action based on the information then reasonably available does not constitute an admission that SolidVPS created, controlled, endorsed, verified, or assumed responsibility for the underlying Customer activity.
To the maximum extent permitted by law, the Customer is responsible for defending, indemnifying, and holding harmless the Indemnified Parties from third-party, governmental, regulatory, upstream-provider, rights-holder, victim, counterparty, or other claims, investigations, proceedings, demands, liabilities, losses, judgments, settlements, remediation costs, and reasonable attorneys' and experts' fees arising out of or relating to Customer-controlled content, conduct, abuse, infringement, fraud, illegal activity, security incidents, regulatory violations, or other misuse of the Services. This obligation supplements, and does not replace or narrow, the Customer Defense, Indemnification & Hold Harmless section below.
Nothing in this section prevents a governmental authority or third party from asserting rights it possesses under applicable law, and nothing requires indemnification of a penalty, liability, or matter to the extent applicable law prohibits indemnification. This section is intended to allocate responsibility between SolidVPS and the Customer to the maximum extent legally permissible and does not waive any statutory immunity, safe harbor, defense, privilege, or limitation otherwise available to SolidVPS.
In addition to the obligations stated in the Customer Misconduct; Third-Party, Regulatory & Government Claims section, to the maximum extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless Solid Systems, LLC, SolidVPS, and their current and former affiliates, members, managers, owners, officers, directors, employees, contractors, agents, vendors, licensors, datacenters, carriers, payment providers, insurers, and upstream providers (collectively, the "Indemnified Parties") from and against all third-party claims, demands, actions, investigations, subpoenas, governmental or regulatory inquiries, proceedings, judgments, settlements, liabilities, damages, losses, license fees, remediation costs, penalties, fines, assessments, taxes, costs, and reasonable attorneys' and experts' fees, to the extent lawfully indemnifiable, arising out of or relating to: (a) the Customer's Services, User Content, business, products, transactions, or users; (b) activity conducted through the Customer's account, credentials, IP addresses, systems, or infrastructure; (c) the Customer's breach of this Agreement, an incorporated policy, law, regulation, license, permit, sanction, export-control rule, or third-party term; (d) abuse, spam, phishing, malware, fraud, security incidents, compromise, or network attacks attributable to the Customer's Service; (e) copyright, trademark, patent, trade-secret, publicity, privacy, data-protection, licensing, consumer-protection, or other third-party rights; (f) software, data, goods, content, or services the Customer installs, distributes, hosts, transmits, sells, or uses; (g) claims by the Customer's own customers, users, employees, contractors, partners, or counterparties; or (h) SolidVPS's good-faith compliance with the Customer's instructions or with legal, regulatory, security, abuse, payment, or upstream requirements arising from the Customer's activity.
SolidVPS may assume or control the defense and settlement of any indemnified matter using counsel of its choice. The Customer must promptly cooperate, preserve relevant evidence, and provide information reasonably requested for the defense. The Customer may not settle any matter in a manner that imposes liability, admission, obligation, payment, or restriction on an Indemnified Party without SolidVPS's prior written consent. These obligations are independent of the limitation-of-liability provisions and survive suspension, cancellation, and termination.
The SolidVPS Acceptable Use Policy ("AUP") is incorporated into this Agreement and contains additional prohibited-use rules. The examples in this section are illustrative and do not limit the AUP. If a specific prohibited-use rule in this section conflicts with a more specific rule in the AUP, the more protective and legally enforceable restriction will apply to the maximum extent permitted by law.
The list of prohibited content below includes, but is not limited to, the following:
If prohibited or high-risk activity is detected or reasonably suspected, SolidVPS may suspend, restrict, null-route, isolate, preserve, or terminate affected Services, with or without prior notice as circumstances reasonably require. Services suspended or terminated for an AUP or Terms of Service violation are non-refundable to the fullest extent permitted by applicable law. Protective action may be based on technical evidence, third-party or upstream reports, legal process, security indicators, or other information SolidVPS reasonably considers reliable. SolidVPS is not required to prove a violation to a judicial standard before taking temporary protective action.
This Agreement and every dispute, claim, or controversy arising out of or relating to the Services, this Agreement, the parties' relationship, or any transaction with SolidVPS shall be governed by the laws of the State of Florida, without regard to conflict-of-laws principles, and by applicable federal law. To the maximum extent permitted by law, the parties irrevocably consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Florida for any dispute not otherwise subject to a mandatory legal forum.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY KNOWINGLY AND VOLUNTARILY WAIVES ANY RIGHT TO A TRIAL BY JURY in any action or proceeding arising out of or relating to this Agreement or the Services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY AGREES THAT CLAIMS WILL BE ASSERTED ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is unenforceable as to a particular claim or remedy, that claim or remedy will proceed only in the forum and manner required by applicable law, and the remaining dispute provisions will continue to apply to the fullest extent permitted.
Subject to the requirements, exclusions, and limitations below, SolidVPS provides the following service-credit schedule for a qualifying continuous outage of the affected paid Service:
For purposes of this section, a "qualifying continuous outage" means a continuous period during which the affected Service is materially unavailable due to a failure within infrastructure directly controlled by SolidVPS. Separate or intermittent incidents are not aggregated to reach a higher credit tier unless SolidVPS expressly determines otherwise.
Service credits are the Customer's sole and exclusive contractual remedy for a qualifying availability outage. Credits are applied only to the affected Service, have no cash value, are not refundable or transferable, may not be applied to third-party licenses, software charges, setup fees, taxes, IP charges, bandwidth overages, hardware purchases, pass-through charges, or other non-service fees, and do not extend or increase any limitation of liability contained in this Agreement.
To receive a credit, the Customer must submit a support or billing ticket requesting the SLA credit within seven (7) calendar days after the qualifying continuous outage ends and must identify the affected Service and outage period. SolidVPS may verify the outage using its own monitoring, network, system, ticketing, and infrastructure records. Failure to submit a timely request waives the contractual service credit to the maximum extent permitted by law.
No SLA credit is due for downtime, degradation, or unavailability caused in whole or in part by scheduled or emergency maintenance; Customer configuration, software, operating system, applications, credentials, security settings, resource exhaustion, suspension, nonpayment, abuse, policy violations, or Customer-requested work; attacks, DDoS events, malware, compromise, or security incidents not caused by infrastructure directly controlled by SolidVPS; Internet, carrier, routing, peering, DNS, registry, datacenter, utility, upstream-provider, vendor, licensing, or third-party failures outside SolidVPS's reasonable control; force-majeure events; migrations or maintenance requested or approved by the Customer; beta, trial, evaluation, complimentary, or unsupported Services; or any event for which this Agreement otherwise excludes liability, except where applicable law requires otherwise.
A Service that remains reachable but experiences reduced performance, latency, packet loss, application-level failure, Customer software failure, or loss of a particular feature does not constitute a qualifying continuous outage unless SolidVPS determines that the Service as a whole was materially unavailable due to infrastructure directly controlled by SolidVPS.
The maximum availability credit for any single outage or related series of outages is one (1) month of the recurring base service term for the directly affected Service. Credits do not entitle the Customer to a cash refund and do not apply automatically.
SolidVPS is not liable for delay, interruption, degradation, suspension, data unavailability, or failure caused in whole or in part by events beyond its reasonable control, including utility or power failure, telecommunications or carrier failure, Internet routing events, cable cuts, DDoS attacks, cyberattacks, zero-day vulnerabilities, malware, upstream-provider action, datacenter failure, hardware or component shortage, registry or DNS failure, software-vendor action, supply-chain interruption, fire, flood, severe weather, natural disaster, war, terrorism, civil disturbance, labor action, governmental or regulatory action, sanctions, embargo, epidemic, pandemic, emergency maintenance, or acts or omissions of third-party vendors. Performance affected by such an event is excused for the duration and scope of the event to the fullest extent permitted by law.
No waiver is effective unless in writing by an authorized representative of SolidVPS. Failure to enforce any provision is not a continuing waiver. If a provision is held invalid or unenforceable, it shall be enforced to the maximum extent permitted and the remaining provisions remain in full force. Provisions that by their nature should survive termination—including payment obligations, disclaimers, limitations of liability, indemnification, licensing responsibility, intellectual-property provisions, dispute terms, and data-loss provisions—survive termination.
This Agreement, together with the order, applicable service description, Acceptable Use Policy, Refund Policy, Privacy Policy, and any other policy expressly incorporated by reference, constitutes the entire agreement concerning the Services and supersedes prior or contemporaneous representations concerning the same subject matter. In the event of a conflict, a separately signed written agreement executed by an authorized SolidVPS officer controls only to the extent of the conflict.
You may not assign or transfer this Agreement or any Service without SolidVPS's prior written consent. SolidVPS may assign this Agreement, in whole or in part, to an affiliate, successor, purchaser of assets or equity, or other entity in connection with a merger, reorganization, financing, sale, or transfer of business operations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLIDVPS AND THE INDEMNIFIED PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR RELIANCE DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OPPORTUNITY, OR ANTICIPATED SAVINGS; COST OF SUBSTITUTE SERVICES; BUSINESS INTERRUPTION; OR LOSS, CORRUPTION, DISCLOSURE, OR INABILITY TO RECOVER DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Without limiting the foregoing, to the maximum extent permitted by law, SolidVPS is not liable for downtime, latency, packet loss, routing changes, IP reputation or blocklisting, hardware failure, storage failure, failed migrations, failed backups or restores, data loss, security incidents, unauthorized access caused by Customer credentials or systems, third-party software, license disputes, vendor action, abuse complaints, suspension or termination undertaken in good faith, or acts or omissions of upstream providers, datacenters, registries, carriers, payment processors, software vendors, or other third parties.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF SOLIDVPS AND ALL INDEMNIFIED PARTIES FOR ALL CLAIMS, DAMAGES, LOSSES, COSTS, OR LIABILITIES ARISING OUT OF OR RELATING TO A PARTICULAR SERVICE, TRANSACTION, OCCURRENCE, OR SERIES OF RELATED OCCURRENCES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT ACTUALLY PAID BY YOU TO SOLIDVPS FOR THE DIRECTLY AFFECTED SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100). These exclusions and limitations apply to claims sounding in contract, warranty, tort, negligence, strict liability, statute, misrepresentation, restitution, indemnity, or any other theory, and even if a remedy fails of its essential purpose, except to the extent a particular exclusion or limitation is prohibited by applicable law.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOLIDVPS DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SECURITY, AVAILABILITY, AND ERROR-FREE OR UNINTERRUPTED OPERATION. NO ORAL OR WRITTEN INFORMATION OR SUPPORT PROVIDED BY SOLIDVPS CREATES A WARRANTY NOT EXPRESSLY SET FORTH IN A SIGNED WRITTEN AGREEMENT.
No Service is warranted to be uninterrupted, immune from attack, suitable for mission-critical use, compliant with any particular regulatory regime, or capable of preventing all loss. You acknowledge that Internet and hosting services inherently involve risks including outages, hardware failures, software defects, attacks, compromise, and data loss, and you accept those risks subject to any non-waivable rights under applicable law.
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